[1]曾祥远、邱湧政.基于Kano模型的面盆水龙头用户需求评价[J].福建工程学院学报,2021,19(03):275-280.[doi:10.3969/j.issn.1672-4348.2021.03.012]
　ZENG Xiangyuan,QIU Yongzheng.User demand evaluation of basin faucet based on Kano model[J].Journal of FuJian University of Technology,2021,19(03):275-280.[doi:10.3969/j.issn.1672-4348.2021.03.012]
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基于Kano模型的面盆水龙头用户需求评价()
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《福建工程学院学报》[ISSN:2097-3853/CN:35-1351/Z]

卷:
第19卷
期数:
2021年03期
页码:
275-280
栏目:
出版日期:
2021-06-25

文章信息/Info

Title:
User demand evaluation of basin faucet based on Kano model
作者:
曾祥远、邱湧政
福建工程学院设计学院
Author(s):
ZENG Xiangyuan;  QIU Yongzheng
School of Design, Fujian University of Technology
关键词:
Kano模型; 面盆水龙头; 需求评价; 满意度; Better-Worse
Keywords:
Kano model;  basin faucet;  needs assessment;  satisfaction;  Better-Worse
分类号:
TB472
DOI:
10.3969/j.issn.1672-4348.2021.03.012
文献标志码:
A
摘要:
以面盆水龙头为研究对象，选取特定的样本用户展开问卷调研。运用Kano模型构建用户基本型、期望型、兴奋型和无差异型等4类象限指标优先级排序，并从做工品质、造型语义、安装维护、使用功能、智能体验5个维度对26个指标作出Better-Worse满意度指数二维矩阵描述评价。结果表明，对面盆水龙头的设计需满足“生命周期长”，“上门服务”，“自动恒温”和“自动清洁”等使用功能或商业服务。
Abstract:
With the basin faucet as the research object, a specific sampling of users was conducted to carry out a questionnaire survey. The Kano model was used to construct the priority ranking of four quadrant indicators, namely, basic type, expectation type, excitement type and no difference type. The 29 indicators were evaluated by the two-dimensional matrix description of the Better-Worse satisfaction index from five dimensions, namely, work quality, modeling semantics, installation and maintenance, function, and intelligent experience. Research results show that the design of the basin faucet needs to meet the requirements of “long life cycle”, “door-to-door service”, “automatic constant temperature” and “automatic cleaning” and other functions or commercial services.

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更新日期/Last Update: 2021-06-25